Class Hours: 3
Lab Hours: 0
Credit Hours: 3

Represents an enterprise-wide program aimed at defining and achieving customer satisfaction. This course is an introduction to the philosophies, organizational cultures, and practices that leading organizations implement to ensure and continuously improve upon quality and processes. Techniques such Lean, Lean Six Sigma, and Six Sigma are explored. Upon completing this course, students should have an excellent understanding of tools and methods that focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity to achieve highest performance and competitiveness.

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